Support
Answers to the most common questions about Soulfeed. If yours is not here, write to us and a real person will reply.
Subscriptions and purchases
Subscriptions and purchases
How do I restore my purchase on a new iPhone?
Sign in with the same Apple ID you used to subscribe, open Soulfeed and tap Restore Purchases (or Already Subscribed?) at the bottom of the subscription screen. You can also restore from Settings inside the app. If iCloud is on, your saves, notes and progress come back too.
How do I cancel my subscription?
Subscriptions are managed by Apple. On your iPhone open Settings, tap your name, then Subscriptions, choose Soulfeed and tap Cancel Subscription. Cancel at least 24 hours before the end of the current period to avoid the next renewal. You keep access until the period you paid for ends. Deleting the app does not cancel a subscription.
How does the free trial work?
Eligible new subscribers can start the annual plan with a 7-day free trial. You are not charged during the trial. If you do not cancel at least 24 hours before it ends, it becomes a paid annual subscription and your Apple ID is charged. In the app you can ask for a reminder before the trial ends.
Can I get a refund?
Payments are handled by Apple, so refunds are too. Go to reportaproblem.apple.com, sign in with your Apple ID, find the Soulfeed purchase and choose Request a refund.
Using the app
Using the app
My saves and notes are not syncing between iPhones.
Soulfeed syncs through your private iCloud storage with no account needed. Make sure both iPhones are signed in to the same Apple ID and that iCloud is turned on for Soulfeed in Settings › your name › iCloud. At the bottom of Settings in the app you will see “Synced with iCloud” or “iCloud off: saved on this iPhone only”. iOS delivers changes in batches, so it can take a few minutes; opening the app on both iPhones helps.
How do I set or change the daily reminder?
Open Settings in Soulfeed, turn on Daily reminder and choose a time. If reminders do not arrive, check that notifications are allowed for Soulfeed in your iPhone’s Settings › Notifications › Soulfeed. Reminders are scheduled on your iPhone, so they work offline.
How do I add the Soulfeed widget?
Touch and hold an empty area of your Home Screen until the apps jiggle, tap Edit (or the + button), then Add Widget, search for Soulfeed and choose the Daily Wisdom widget in small or medium size. For the Lock Screen, touch and hold the Lock Screen, tap Customize, choose the Lock Screen and add the Soulfeed widget. The widget shows a new passage each day; tap it to open that passage in the app.
Can I make the text bigger or use a light theme?
Yes. In Soulfeed’s Settings you can adjust the text size with a live preview, choose Dark, Light or System theme, and choose whether to show the original translations.
How do I start over?
In Settings, tap Reset progress. This clears your likes, saves, notes, reading history and plan progress. When iCloud sync is on, it clears them on this iPhone and in iCloud, so your other iPhones reset too.
Does Soulfeed need an internet connection?
No. The full library is inside the app. You only need a connection to buy or restore a subscription and for iCloud to sync.
Contact us
Email [PLACEHOLDER: support email]. It helps to include your iPhone model, iOS version and the Soulfeed version (shown in your iPhone’s Settings › General › iPhone Storage › Soulfeed). Please do not send payment details; we never need them.
Soulfeed is made by Trippy Cosmos Ltd, [PLACEHOLDER: registered office address]. See also the Privacy Policy and Terms of Use.